Jun 6, 2023
Clients are now demanding more human-centred
services, Natasha Hannah says, and as such, law firm leaders must
walk the talk when it comes to showcasing greater empathy and
consideration for all stakeholders and staff — and ensuring such an
approach is all-encompassing.
On this episode of The Boutique Lawyer Show, host Jerome Doraisamy
speaks with in house nous director and principal Natasha Hannah
about her journey as an employment lawyer, why being an outsourced
in-house lawyer is such an appealing vocational pathway for her,
her experience of launching a boutique business while pregnant, and
walking the talk when it comes to having a human-centric approach
as an employment lawyer.
The pair also discuss the place for bias when it comes to being
more human, practising law and operating a business in ways that
are true to one’s self, how being more human pertains to supporting
individuals in the context of child-rearing, bringing stakeholders
and staff along for the journey in changing mindsets, communicating
effectively about one’s approach to business, how to be more human
without sacrificing the firm’s finances, and Ms Hannah’s guidance
for firm leaders about putting human considerations at the
forefront.
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