Aug 27, 2024
In the current age, clients want (and demand) to know more about
their various service providers. Here, we unpack what this means
for law firms and how best to strike the right balance for you and
your business.
In this episode of The Boutique Lawyer Show, host Jerome Doraisamy
speaks with Ruby Assembly director Iolanthe Gabrie and Macedon
Ranges Family Law principal Megan Puszkar about the “real period of
generational change” being faced by SME businesses across the
country, how high a priority evolving communication methods and
approaches are becoming in the current age, why clients want to
know more about their service providers, and how to take a holistic
approach to such change.
Gabrie and Puszkar also reflect on the importance of being a
“pseudo-psychologist” for one’s clients, the dangers inherent with
not rolling with the times, striking the right balance between
putting yourself and your brand out there while also protecting
yourself and your family, what such an approach looks like for
NewLaw practices, what works and doesn’t work, and their broader
guidance about riding the wave of evolving client expectations.
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If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend your voice to the show, email editor@lawyersweekly.com.au for more insights!