Jan 25, 2022
According to Olaf Kretzschmar,
there are at least seven different client types that a lawyer will
come across over the course of their career. Understanding how each
of these clients thinks and operates is fundamental in
ensuring optimal client service delivery, as well as purpose, as a
legal professional.
On this episode of The Boutique Lawyer Show, host Jerome Doraisamy
is joined by One IP International managing director and chief
executive Olaf Kretzschmar to talk about his
experience of migrating from Germany and establishing an
international legal practice, overcoming hurdles posed by his
accent and background, lessons learned from dealing with different
types of clients and the extent to which lawyers must employ
psychology to breed good relationships.
The pair also discuss the worldly team of legal professionals that
Mr Kretzschmar has built over the years, the myriad client types
that he and his colleagues have identified and how they deal with
those different personalities and needs, why lawyers should always
be looking out for new and different client types and what excites
him about the future of navigating client relationships.
If you like this episode, show your support by
rating us or leaving a review on Apple Podcasts (The
Lawyers Weekly Show) and by following Lawyers Weekly on social
media: Facebook, Twitter and LinkedIn.
If you have any questions about what you heard today, any topics of
interest you have in mind, or if you'd like to lend your voice to
the show, email editor@lawyersweekly.com.au for
more insights!